Document Water Damage for a Successful Insurance Claim

Water damage can be stressful, but proper documentation is the key to ensuring your insurance claim is approved quickly and fairly. The better your records, the easier it will be to prove the extent of the damage and get the compensation you deserve. Here’s how to document water damage like a pro:

Take Clear Photos Immediately

As soon as you notice water damage start taking photos of:

The source of the water damage (such as a burst pipe, leaking appliance, roof leak, etc.)
Affected areas: walls, floors, ceilings and furniture
Structural damage or visible mold
Soggy belongings and valuables
The water level if flooding occurred (use a ruler or object for scale)

Pro Tip: Take before-and-after photos if possible. If you have past pictures of your home’s condition (like on Christmas morning or a party), this can serve as proof of the extent of the damage.

Record Videos for Extra Proof

Photos are essential, but if you grab video (just use your phone) this will provide even better context. Walk through your home, surveying the affected areas and capture video of:

The running water from the burst pipe or leak
Full scope of the damage, including any structural issues
The sound of dripping or rushing water (this is helpful for insurance adjusters)

Pro Tip: Try to narrate the video as you walk through the damage, explaining what happened and pointing out key details. Don't be shy. This is your time to show all the damage which will help in your insurance claim.

3. Save All Your Receipts

Keep a detailed record of:

Emergency repairs (ie: water extraction, emergency plumbing)
Hotel stays if the home is unlivable
Damaged personal items (with receipts if available)

Pro Tip: If you don’t have receipts, take photos of the damaged items and try to find a similar product online that are comparable to what you lost to show its value. Keep a spreadsheet to submit with your photos to the insurance.

4. Write a Detailed Incident Report

While it's still fresh on your memory, write down your statement of exactly what happened including:

Date and time of the incident
Cause of the water damage (if known)
What areas of your home and personal items were affected
Include any immediate actions you took (ie: shutting off water, calling First In Restoration, etc.)

Pro Tip: Keep a water damage journal and keep all communication with your insurance company, including claim numbers, adjuster name, details, and updates.

5. Call First In Restoration for Your Water Damage Insurance Claim

Insurance adjusters don't work for you. They work for the insurance company. This means that oftentimes they will underestimate the water damage. Having First In Restoration inspect your water damage can strengthen your claim. We provide:

A professional damage assessment
Moisture readings (including for hidden water damage)
A detailed PDF report with photos and repair costs

Pro Tip: Most insurance policies cover mitigation efforts. Acting fast to remove water can prevent further damage and increase your chances of claim approval.

6. File Your Claim ASAP

Most insurance companies have strict deadlines for filing water damage claims. If you let water damage sit and don't call a mitigation company right away then your insurance company may deny your claim. Don’t delay—submit your documentation, reports, and receipts as soon as possible. If you need help navigating the insurance claim process or dealing with water damage, First In Restoration is here to help! We’re Georgia’s #1 water damage restoration company, ready to help you recover quickly and get the payout you deserve.

Call us now at 470-748-0225, www.firstinrestoration.com for expert help!